Glendale OnBoard

Glendale OnBoard operates:

• Monday – Friday: 7:00am – 6:00pm.
• Weekends & Observed holidays: 7:00am – 5:00pm.
• The Glendale OnBoard service ride line operates Monday-Friday from 7:00am – 5:30pm & Saturday 7:00am – 4:00pm.

Rides can be scheduled on the Glendale Onboard app or by calling (623) 930-3500. When booking a trip you will need to provide the following information:

• Name of passenger
• Address of your pickup location
• Address of destination
• Number of passengers
• When you will be ready for pickup
• Your appointment time, if you have one
• If you need special accommodations, such as a wheelchair lift.

For more information, questions or comments about this service, call (623) 930-2940.

Passengers must pay the exact fare (cash only) when boarding a Glendale OnBoard bus. Drivers do not carry change and fare prices are for one-way rides only. You can pay with a debit/credit card only through our app.

Note: Reduced Fare is for juniors ages 6-13, seniors 65+ and the forms of disability that we accept are: ADA certification, Medicare, Valley Metro Reduced Fare ID and Glendale Transit Reduced Fare.

Base Rider Fares (Microtransit)

• General Public (14-64) - $5.00
• Reduced Fare (disabled, juniors, seniors) - $2.00

Base Rider Fares (Paratransit ADA)

• ADA Rider - $3.00

Additional Rider Fares (Paratransit ADA)

• Companion - $3.00
• PCA - Free

Glendale Transit Reduced Fare entitling disabled passengers for reduced fare for Microtransit.
Call our office to obtain the application, and one will be mailed to you. When you receive your application, you must have a physician fill out and sign the application. After completing the application, you will need to mail the application to the address below.

Glendale Transit
6210 W Myrtle Ave Building S
Glendale, AZ 85301

Microtransit is a curb-to-curb demand service that is available Monday – Friday 7:00am to 6:00pm & Saturday – Sunday 7:00am to 5:00pm. Rides can be booked through our app or made over the phone by calling (623) 930-3500.

You can book trips on the same day when you are ready to go and we will send our next available bus to you. You can also book trips going to a medical appointment up to 7 days in advance. Weekend and holiday trips must be booked starting the Monday prior at 8:00 am until the Friday prior at 12:00 pm.

If you are looking for door-to-door service and/or other ADA accommodations, you must book your ride through Paratransit ADA.

Phone Line Hours

Weekdays
7:00 am – 5:30 pm.
(Calls will be taken by a Glendale OnBoard Reservationist.)
Phone line opens at 8:00 am for trips booked days in advance.

Saturdays
7:00 am – 4:00 pm.
(Calls will be taken by a Glendale OnBoard Reservationist.)

Sundays & Observed Holidays
Office is closed.
(Trips must be pre-scheduled.)

Paratransit ADA service is a door-to-door service provided to ADA eligible citizens. This service operates within ¾ of a mile of fixed route bus services, with Paratransit ADA eligible trips starting and ending within the ¾ mile buffer of a fixed bus route within the City of Glendale. Paratransit ADA service operates on the same days and hours as the local fixed route bus schedules. Only people who cannot use the Valley Metro bus service due to a disability and have gone through Valley Metro's eligibility process can use the Paratransit ADA service. To find out how to become eligible for Paratransit ADA service, call the Valley Metro Mobility Center at (602) 716-2100. Paratransit ADA reservations can be made by calling (623) 930-3515. For all other questions or comments, please call (623) 930-2940.

Paratransit ADA trips can be booked up to 14 days in advance with a minimum of 1 day notice and are not just restricted to work, school, or medical trips.

Phone Line Hours

Weekday & Saturday
8:00am – 5:00pm.
(Calls will be taken by a Paratransit ADA Reservationist.)

Sundays & Holidays
8:00am – 5:00pm.
(An answering machine will take calls.)

For messages requesting a ride, passengers should leave the following information in their message:

• Name
• Telephone Number
• Date and Time service is needed
• Pickup location and destination

If you leave your transportation request on the answering machine, a reservationist will return your call later that day.

If you are looking for ADA Paratransit and traveling outside the City of Glendale, please call the Valley Metro Paratransit reservations center at (602) 716-2200.

Glendale OnBoard Scheduling Information

• All trips must start and end in the City of Glendale.
• Passengers using our microtransit service can schedule their pick-up whenever they're ready through our on-demand system.
• Microtransit reservations can be made up to 1 week in advance for medical appointments only.
• On weekdays, Microtransit return trips can be scheduled once the passenger has arrived at their destination.
• Because weekend and observed holiday service is advance reservation only, both the going and return trips need to be scheduled in advance using the Microtransit service.
• Door-to-door service and other ADA accommodations are available only on Paratransit ADA, not Microtransit.
• Paratransit ADA reservations can be made up to 2 weeks in advance with a 1 day minimum notice. There are no same day ADA reservations.
• Paratransit ADA passengers can book multiple trips for a day that they are booking in advance within ADA service hours.
• Since passengers are sharing a ride with others, the bus usually will make several stops before taking you to your destination. Because of this, Glendale OnBoard cannot guarantee pickup or drop-off times and cannot provide immediate service. Persons requiring a guaranteed time or immediate service should seek alternative transportation.
• The first week of the month is always the busiest time for Glendale OnBoard service. To avoid long waits, try using the service at other times during the month.
• When the bus arrives at a passenger’s pickup location, the bus driver will honk the horn to signal its arrival. The driver will only wait 2 minutes, so please be ready when the bus arrives. Drivers cannot leave their bus to look for a passenger.

Special Assistance for Passengers

• All Glendale OnBoard buses are wheelchair lift equipped. Please inform the reservationist if you will need to use the wheelchair lift.
• Buses are equipped with bike racks for the convenience of passengers. Please inform the reservationist if you will need to use the bike rack when calling to schedule a pickup.

• No weapons, food, drinks or smoking or use of e-cigarettes are permitted on the bus. Water bottles with caps are permitted.
• Riders must be at least 10 years old to ride on the bus alone.
• Buses cannot leave Glendale city limits – with the exception of travel to and from ASU west.
• Drivers have the right to prohibit packages or other items that weigh more than 50 pounds or parcels they believe are too large or bulky. Hazardous items such as gasoline cans (full or empty), car batteries, and the like are not permitted on the buses. Click below for the Glendale Dial-A-Ride Grocery Bags and Packages Policy.
• Animals – except for service animals such as seeing-eye dogs – must be contained in a carrier or box that is secured and closed on all sides. Animal carriers/boxes must not block bus aisles or wheelchair securement areas.
• All laundry must be contained for sanitary reasons.
• Grocery Bay Packages Policy(PDF, 91KB)

• Passengers must be certified by the Valley Metro Mobility Center as ADA eligible.
• The Valley Metro Paratransit service provides trips that cross the boundaries from Glendale to another jurisdiction.
• Reservations can only be made on a pre-scheduled basis by calling Valley Metro Paratransit at (602)716-2200.
• Requests for ADA service can be made up to 14 days in advance with a minimum 1 day notice.
• Reservations must be made no later than 7:30pm on the day prior to the requested service date.
• Valley Metro Paratransit service is not available on a same-day basis.

Ride Choice is currently unavailable

Notifying the Public of Rights Under Title VI

The City of Glendale Transit operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Glendale’s transit services contractor, Valley Metro Customer Service Care center.

For more information on the City of Glendale’s civil rights program, and the procedures to file a complaint, contact 602-253-5000, (TTY 602-251-2039); email csr@valleymetro.org; or visit the administrative office at 4600 E. Washington St., Suite 101, Phoenix, AZ 85034. For more information, visit www.ValleyMetro.org.

A complainant may file a complaint directly with the City of Phoenix Public Transit Department or the Federal Transit Administration (FTA) by filing a complaint directly with the corresponding offices of Civil Rights: City of Phoenix Public Transit Department: ATTN: Title VI Coordinator, 302 N. 1st Ave., Suite 900, Phoenix, AZ 85003 FTA: ATTN: Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590.

If information is needed in another language, contact Valley Metro at 602-253-5000. Para información en Español llame: Title VI Program Coordinator, City of Phoenix, 602-534-3026 or Christina.Hernandez@phoenix.gov.

Aviso al Público Sobre los Derechos Bajo el Título VI

La Ciudad de Glendale (y sus subcontratistas, si cualquiera) asegura complir con el Título VI de la Ley de los Derechos Civiles de 1964. El nivel y la calidad de servicios de transporte serán provehidos sin consideración a su raza, color, o pais de origen.

Para obtener más información sobre la Ciudad de Glendale’s programa de derechos civiles, y los procedimientos para presentar una queja, contacte 602-253-5000, (TTY 602-251-2039); o visite nuestra oficina administrativa en 4600 E. Washington St., Suite 101, Phoenix, AZ 85034. Para obtener más información, visite www.ValleyMetro.org.

El puede presentar una queja directamente con City of Phoenix Public Transit Department o Federal Transit Administration (FTA) mediante la presentación de una queja directamente con las oficinas correspondientes de Civil Rights: City of Phoenix Public Transit Department: ATTN Title VI Coordinator 302 N. 1st Ave., Suite 900, Phoenix AZ 85003 FTA: ATTN Title VI Program Coordinator, East Building, 5th Floor –TCR 1200 New Jersey Ave., SE Washington DC 20590.

• Title VI Complaint Procedures - English(PDF, 207KB)
• Title VI Complaint Procedures - Spanish(PDF, 210KB)
• Title VI Complaint Form - English(PDF, 33KB)
• Title VI Complaint Form - Spanish(PDF, 35KB)
• Title VI Plan 2022(PDF, 2MB)