Utility Collections

Glendale’s Revenue Recovery team is dedicated to collecting delinquent revenues owed to the City through a fair process involving direct collection and education. If necessary, the team also utilizes third party collection agencies.

The Revenue Recovery team may perform field collection visits. Learn what to do if you are approached(PDF, 81KB) by someone claiming to be collecting for the City of Glendale.

Collection Fees and Charges

Any person who has a delinquent account maintained by the City will be responsible for all costs incurred by the City in collecting those delinquent funds. This includes any direct costs incurred, including the cost of a third-party agency.

Third-party Agency

If your delinquent account has been referred to a third-party agency, you must contact and pay them directly. Glendale is currently contracted with Valley Collection Service, LLC:

Valley Collection Service, LLC
8811 N 51st Ave., Suite 102, Glendale, AZ 85302 (in-person payment)
P.O. Box 10130, Glendale, AZ 85318 (payment by mail)
(623) 931-4325
pay.valleycollection.com (online payment)

If your delinquent account has been referred to a third-party agency and you make a payment to City of Glendale, a portion of the payment will be applied to the collection agency fee leaving a balance remaining until the delinquent balance and the collection fee are paid in full.

Learn more about Collections