For water, sewer, & trash billing questions, including water turn on/off, new accounts, etc., contact 623-930-3190 or visit Water Services.
Address: Glendale Civic Center Annex - 5752 West Glenn Dr., Glendale, AZ 85301
Lobby Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday (excluding City observed holidays)
Payments: The Payment Drop Box for Checks or Money Orders only (NO CASH) is located on the east side of the Civic Center Annex. Payments dropped off before 7 a.m. Monday through Friday will be posted on the same day. Payments dropped off after 7 a.m., on weekends, or on holidays may be posted on the next business day.
For water and wastewater concerns and emergencies during and after hours, contact 623-930-4100 or visit Water Services.
Arizona 811: For digging and utility location services, contact Arizona 811 at 602-263-1100 or the (811) three-digit number or visit arizona811.com.
Department Description
The Water Services Department delivers over 13 billion gallons of drinking water annually to over 62,000 residential and commercial accounts, and an additional three billion gallons serving the City of Peoria. The Department is also responsible for 58,000 sewer accounts, collecting and treating wastewater to an A+ effluent standard, the highest quality recognized in Arizona, for recharge or reuse. Water, wastewater, and storm water services are accomplished through the redundant networks of: four water treatment plants; two water reclamation facilities; a partnership in the regional reclamation facility; three sources for raw water supply; an extensive network of water distribution service mains, boosters, and valves; a wastewater collection system of pipelines and lift stations; and a storm water collection and transport system.
In addition to water and wastewater services, the Department administrates the department and citywide Environmental Programs, and the Material Control Warehouse (MCW). The Environmental Programs include: water resources and sustainability, water quality testing, wastewater pre-treatment, storm water quality management, hazardous material management and air quality compliance. The MCW inventories over 1,100 items for quick access by city departments.
The Department operates on revenues received from rates, service charges and fees. No revenue is received from sales or property taxes. In accordance with city policy, these services are administered as an enterprise fund.